New Step by Step Map For Telus customer service
New Step by Step Map For Telus customer service
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and on the billing facet, that’s more horrendous! Ordered a new cell phone as my contract was up for renewal on the web was supposed to get $a hundred credit rating never showed up sent the cellular phone through mail the way they instructed me to copyright Submit and acquired it. I acquired a textual content information stating they gained it and my credit score might be on my Monthly bill, but nevertheless my Invoice came and so they continue to cost me for it. After i known as. They had the audacity to convey that the cell phone wasn’t the cellphone they ended up anticipating?! What other cellphone could it are? It had been their cell phone they sent me two years back?! With all the deliver it again method?! They instructed me they'd investigate it and email me back never ever got an e mail. They termed me again and we’re endeavoring to say it absolutely was a technical challenge with my cell phone a similar agent who is alleged to have cared for me?
All those agents Operating in opposition to Telus Positive aspects, as opposed to preserving the aged faithful customers they make them disappear to look for other company
Certainly I tried chat and received related using a live human being Nonetheless they advised me I had to call. Undecided exactly what the representatives about the chat can assist with.
00 more per month. Although my deal says promo value is for 2 a long time my bill says it really is 1 calendar year. Just after spending an afternoon these days wanting to get help, following the 3rd human being I spoke they stated they're going to look into it and call me back. I didn't get a get in touch with again with responses. This is completely unacceptable. I regret signing up with Telus and will inform everyone I understand to under no circumstances enroll with them. Outside of curiosity I known as Shaw and promptly experienced the call answered and the person I spoke with was obvious and articulate. Sensation trapped in the contract and on the mercy of a large technique which includes no assist for its customers.
If our reply solved your issue, be sure to click Take as Resolution to aid others while in the Group.
You are going to then get a text information in the event the agent responds, and you'll abide by up at your earliest convenience.
I wasn't telling but seeking to talk to him nonetheless he bought mad and hung up. This can be absurd and extremely horrible customer service. I will probably be pulling my two strains from Telus . If Here is the customer service individuals are finding out of your reps than you might want to source it elsewhere. I are actually with Telus for approximately 14 several years and It is really very sad that it's got arrive at this . Looking at these threads and reviews still left by Other people it appears I am not the only real one.
If our reply solved your issue, remember to click Take as Resolution that will help Other individuals while in the Group.
If our reply settled your difficulty, remember to click on Acknowledge as Remedy that will help Many others from the Local community.
Telus has tousled on my bill many situations within the pastfew months. Not too long ago by charging me 3 instances to get a carry it back that was presently returned. Then chose to go on and improve 3 of my strategies on their own. Initially agent I spoke to was fantastic and tried using not easy to repair The problem. He even contacted loyalty to aid. They never ever identified as. I attempted to get in touch with myself and was hold eternally so I hung up. Tried One more agent he said he would transfer me to loyalty than proceeded to have upset because I wouldn't allow for him to finish the call when he explained he could not transfer me.
My qualified Telus customer service assisted me with my concern and answered all of my follow-up concerns. You've the ideal persons Functioning for yourself!
@Oleginza Wrote: I known as Telus CS at eight.55AM Mountain time they usually hanged up on me, indicating which i should phone in the course of "frequent office hours". Is this for actual?
I've built a number of mobile phone calls, I've clicked on "Alternatively, you can Call our TELUS Management Team right here". finished the form, without reaction, and concluded One more form on MyTelus in addition to go no reaction.
Hello Every person, I really need to contact customer service in regards to modifying a payment arrangement. I wished to know if there is an electronic mail or other method to Get hold of them mainly because I'm Doing work, and most moments I attempt to get in touch with and don't get to speak to another person ahead of I really need to hold up.
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